Until recently, “AI in the call center” meant a smart receptionist that understood what a caller wanted and routed them correctly. Useful, but still just a middleman — a human handled the actual work at the end. 3CX has just opened the door to something different: AI agents that don’t just route the call, but […]
Most businesses believe that the use of Artificial Intelligence in the workplace is something they decide on and control. The reality is different: 67% of employees are already using AI tools in their daily work, while only 18% of businesses have an official AI security policy in place. The gap between these two numbers has […]
